FAQs

1. How to track my Floseris order?

Here are some ways for you to track your Floseris order:

Option 1:

- Go to "Track order" page on the Floseris website.

- Enter your order number and email address in the provided fields.

- Click on the "Track" button to view the status of your order.

Option 2:

- Sign in to your account.

- Access "My Purchases" tab to see all your placed orders with us.

- Find the order you want to track and click on the "View your order" button.

- A tracking page will open with the shipping carrier and tracking number for your order.

- You can then click on the tracking number to view the current status of your package.

Option 3:

You can also track your Floseris order through the tracking link provided in your order confirmation email. Simply click on the Manage or Track order button at the email footer to view the real-time status of your order.

Option 4:

Find tracking links directly on the fulfillment email we sent when your order was shipped.

If you can't track your order, please recheck your Email and your Order ID or contact us at support@floseris.com

2. Why has my order tracking status not been updated? What should I do?

Tracking information may not be updated immediately for some reasons, such as:

- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.

- The package may not be scanned until it reaches the regional hub near the destination.

- The package is in transit between the origin and the destination country. Once the package leaves the origin country, the tracking information will not be updated until it reaches the destination country.

We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us at support@floseris.com to be assisted.

3. What does the total price include?

Your total payment = product prices + shipping fee

Note:

- The Discount code only applies to the item subtotal, not the total price.

- The shipping fee is calculated based on the shipping method, item weight, and the shipping destination. It will be added to the checkout page after you provide your shipping address.

We suggest you carefully review the pricing and shipping details during the checkout process before placing your order.

4. Will I be charged with customs fee?

It depends on your shipping address because customs fees is regulated by destination countries. It is out of Floseris's control.

Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out, as it is managed and charged by the Customs at entry into your country.

Your country's Customs department will inform you if there is a charge.

5. How to get a Floseris discount code?

- Subscribe to our website to get 10% off and get the marketing email with the promotion code

Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.

- Email us at support@floseris.com if you don't receive the email after waiting

6. Can I change shipping address OR cancel the order after placing an order?

As we noted on the cancellation policy, if you change your mind about your purchase OR edit the shipping address, please contact us at support@floseris.com within 2 hours of placing your order. We will try our best to cancel or modify it before it ships.

After 2 hours, orders are locked for processing and cannot be canceled or modified.

Once an order has shipped, we do not accept returns or refunds for a change of mind.

7. Where does Floseris ship from?

We currently ship only within the US. The processing time is 3-5 business days. The transit time is 5-7 business days.

You will receive the tracking information once the order is shipped out.

8. Can I return my order from Floseris?

At present, we do not have any specific policies in place for returning items. If you have received a defective item and require a refund or replacement, there is no need to return the item to us.

Simply get in touch with our customer support team at support@floseris.com and provide the detailed information. We will recheck and get back to you with a proper solution.

9. Can I use multiple addresses on one order?

Unfortunately, each order will be shipped to only 1 shipping address. If you want your items shipped to different addresses, you will need to place separate orders for each address.

10. Can I include a receipt on my package?

Do not worry, the receipt is not printed or attached to your package. You can send the item to your beloved customer's shipping address directly if you want.